why is it so hard?

so i've been trying to get josh's bus situation straightened out for three weeks now. phone calls to this person and that person and this other person. transferred here. transferred there. hung up on. they didn't even go this week because they just couldn't get the stop right. i was told on tuesday that it would be fixed, and as of this morning, nope. so i took plenty of pics of where they want him picked up in relation to our house and we went down to the transpo office. less than 15 mins later we walked out w/ it fixed. i asked her if we'd have to go thru this again in august and at least she was honest when she said "yes". aaaaaaarrrrrggggghhhhhh!!!!!